Payment Policy

Please read the following carefully and then send us a refund request by creating a ticket in the support section.

Refund requests must be clear and acceptable:
√ Before purchasing a long-term service, please always apply for an account with a 7-day subscription. We have set up a 7-day subscription account so that you can test it, if you are not satisfied, please do not purchase a long-term service.

√ If your Internet speed is slow, you will not be able to see and use our Gorillas iptv premium service, then apply for a refund.

√ Gorillas iptv premium team is ready to respond 24 hours a day, 7 days a week, if you cannot set up the Gorillas iptv premium service on the device you own for any reason, refunds are not included. Please review and learn the necessary tutorials on setting up iptv.

√ If you made a mistake when selecting a service and completing the payment, you can find a ticket titled "Create" in the support section, and then our support team will review it and accept and refund it. ;Payment error; This means that you wanted to buy a 3-month service, but mistakenly selected and paid for a year or less.

√ If your account expires after 7 days, refund requests will not be accepted.